Friendship Village Columbus Earns the 2019 AHCA/NCAL Bronze Quality Award

Friendship Village Columbus was recognized with the 2019 Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The Bronze award is the first of three distinctions possible through the AHCA/NCAL National Quality Award Program, which honors long-term and post-acute care providers that have demonstrated their commitment to improving the quality of care for seniors and individuals with disabilities.

FVC Administrator Aubrey Eley led the efforts. “At FVC, everyone is treated with dignity and respect. Our staff undergoes extensive training to ensure residents are comfortable and encouraged to exercise choice in their care and activities. Our community has learned and developed effective approaches to improve performance and healthcare outcomes through progressive programs such as the AHCA/NCAL National Quality Award Program.”

Implemented by the AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldridge Performance Excellence Program, which is also the basis of the AHCA/NCAL Quality Initiative. The Baldridge program helps organizations across different business sectors use strategies to improve performance and organizational effectiveness.

The AHCA/NCAL National Quality Award Program has three levels: Bronze, Silver, and Gold. Providers begin the quality improvement process at the Bronze level, where they assess their organization’s mission, vision, and key factors that lead to success. They also develop an organizational profile and must demonstrate their ability to implement a performance improvement system. Trained examiners review each application to determine if the center has met the demands of the criteria.

Bronze recipients may move forward in developing approaches and achieving performance levels that meet the criteria required for the AHCA/NCAL Silver – Achievement in Quality Award. Friendship Village Columbus plans to pursue the Silver level award. The Silver award will direct continued focus on quality of resident care, resident satisfaction, and team member engagement.

A total of 590 skilled nursing care centers and assisted living communities across the nation received the Bronze Quality Award in 2019. According to the NCAL, there are approximately 28,900 assisted living communities and the CDC estimates there are over 15,000 skilled nursing facilities in the United States. Friendship Village Columbus is honored to serve residents with exceptional quality care.